bjbai Terms and Conditions

By using the bjbai website and all related services ("Platform"), you are considered to have fully read, understood and agreed to these terms and conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using the Platform.

The following terms used in these terms and conditions carry specific meanings:

1.1 General Definitions

• "bjbai" or "we" or "the Company" — the bjbai online gaming platform and its operating entity.
• "Platform" — the bjbai website, mobile version and all services provided.
• "User" or "you" — any person who has registered on or is using the Platform.
• "Account" — the personal profile created through registration on the Platform.
• "Money" or "৳" — Bangladeshi Taka (BDT).
• "Bonus" — any promotional offer or additional credit provided by bjbai.
• "Wagering Requirement" — the specified number of times bonus funds must be wagered before withdrawal is permitted.

1.2 Rules of Interpretation

In these Terms, the singular includes the plural and vice versa. The words "including" and "such as" are not limiting. Any section heading is for reference purposes only and may not be used to determine its legal meaning.

2.1 Age and Eligibility Requirements

To open an account and use services on the bjbai platform, you must meet the following requirements:

• You must be at least 21 years of age.
• You must use this service voluntarily and for yourself.
• You must register using your own name and personal information.
• You must not be legally restricted from accessing online gaming services in your area of residence.
• You must not have had a previous account banned or closed on bjbai.

2.2 Accuracy of Registration Information

When creating an account, you must provide accurate, complete and up-to-date information. If false or misleading information is provided, bjbai reserves the right to close your account at any time.

2.3 Identity Verification (KYC)

bjbai may request documents to verify your identity at any time. This process may require you to provide copies of a national ID card, passport or other government-issued documents. Withdrawals may be delayed if verification is not completed.

3.1 Password Protection

You are solely responsible for keeping your account login credentials (username and password) confidential. bjbai will never ask you for your password. You are responsible for all activities carried out through your account.

3.2 Unauthorised Access

If you suspect any unauthorised access to your account, contact us immediately through our 24/7 live chat. bjbai will not be liable for any loss resulting from unauthorised access if you fail to notify us in a timely manner.

3.3 Prohibition on Account Transfer to Third Parties

Your bjbai account is strictly personal. Selling, transferring or lending it to anyone else is completely prohibited. If this rule is violated, the account will be permanently closed.

4.1 Deposit Rules

The following conditions apply to deposits on the bjbai platform:

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposits must be made only from a payment account registered in your own name.
• Deposits through third parties are not accepted.

4.2 Withdrawal Rules

The following conditions must be followed for the withdrawal process:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal time: 10 to 45 minutes.
• Withdrawals will be made only through the same method used for the deposit.
• Identity verification may need to be completed before the first withdrawal.
• Withdrawal requests may be temporarily delayed if unusual activity is suspected.

4.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). bjbai does not accept transactions in foreign currencies.

4.4 Taxes and Charges

Any taxes, fees or additional charges related to transactions are the responsibility of the user. bjbai is not liable for these.

5.1 Welcome Bonus

bjbai offers new members a 150% bonus of up to ৳20,000 on the first deposit. The following conditions apply to claiming this bonus:

• Bonus wagering requirement: 15 times (15x).
• After claiming the bonus, wagering must be completed within the specified time.
• The bonus is issued once only and is limited to one per person.
• If wagering is not completed, the bonus may be cancelled.

5.2 General Conditions for Bonus Use

The following general conditions apply to any bonus or promotion from bjbai:

• Each bonus will have its own validity period and terms, which will be stated alongside that bonus.
• Bonuses may only be used for actual betting activity.
• bjbai reserves the right to modify, cancel or suspend bonus offers.
• If evidence of bonus abuse is found, bjbai may cancel that bonus and, if necessary, close the account.
• Bonus abuse through multiple accounts is strictly prohibited.

5.3 VIP Program

bjbai has three VIP tiers that provide additional benefits to active players:

• Bronze — weekly cashback of up to 0.3%.
• Silver — weekly cashback of up to 0.5%.
• Gold — weekly cashback of up to 0.8%.

Advancement to a VIP tier depends on your regular and active participation on the platform. bjbai reserves the right to modify the terms of VIP benefits.

6.1 General Game Rules

All games on the bjbai platform are operated fairly and impartially. Each game has its own rules, which can be viewed before the game begins.

• Game outcomes are determined through Random Number Generator (RNG) technology.
• In the event of a technical error, bjbai may void the bets for that round and return the funds.
• If a game is interrupted due to a lost internet connection, the outcome will be determined in accordance with the game rules.
• bjbai reserves the right to change game limits and betting limits at any time.

6.2 Sports Betting

The following applies to betting on cricket (BPL, IPL, T20 World Cup, ICC events), football and other sports:

• If a match is cancelled or postponed, the wagered amount may be returned.
• bjbai reserves the right to change odds.
• In the event of a dispute regarding results, bjbai's decision is final.

The following activities are strictly prohibited on the bjbai platform:

• Operating multiple accounts or using another person's account.
• Abusing or manipulating the bonus system.
• Using any illegal software, bots or automated systems.
• Attempting to manipulate game outcomes.
• Using the platform for money laundering or financing terrorist activities.
• Coordinating betting operations with other users (collusion).
• Using a false identity or fraudulent documents.
• Attempting to breach the platform's security measures.
• Operating an account on behalf of a minor.

bjbai takes the protection of your personal information very seriously. Please read our Privacy Policy to learn in detail about how your information is collected, used, and kept secure.

8.1 SSL Encryption

All transactions and personal information on the platform are protected through SSL encryption technology. Your financial and personal information is never sold or disclosed to third parties.

8.2 Data Sharing

Your personal information is not shared with third parties except when required by legal obligation or direct order from authorities. Details about the use of cookies and tracking technologies are provided in our Privacy Policy.

bjbai believes that gambling is a form of entertainment and should never be used as a solution to financial problems. We encourage our users to play responsibly.

9.1 Protective Tools

bjbai provides the following protective tools:

• Deposit Limits — Restrict the amount you deposit daily, weekly, or monthly.
• Session Limits — Set a time limit on your play sessions.
• Self-Exclusion — Keep your account closed for a specified period.
• Reality Check — Reminders of how long you have been playing.

To learn more about responsible gaming tools and support, visit our Responsible Gaming page.

9.2 Addiction Prevention

If signs of gambling addiction appear, help should be sought immediately. Our support team is available 24/7 on live chat to assist you in Bengali.

10.1 Closure by bjbai

bjbai may suspend or permanently close an account at any time for the following reasons:

• Violation of any clause of these terms and conditions.
• Providing false or fraudulent information.
• Abuse of bonuses or promotions.
• Operating multiple accounts.
• Suspicious or fraudulent activity.
• Refusal to provide verification documents.

10.2 Closure by the User

You may request to close your account at any time by contacting our live chat support. Any incomplete bonuses or wagering will be cancelled before the account is closed.

bjbai is not responsible for the following:

• Losses caused by internet disconnection or technical issues.
• Failure or delays by third-party payment providers.
• Financial losses arising from your own negligence.
• Unauthorized third-party access, if you did not notify bjbai in a timely manner.
• Financial losses resulting from losing in games — this is a normal part of gameplay.

bjbai always strives to keep the platform stable and uninterrupted, however bjbai is not liable for temporary unavailability due to maintenance or unforeseen circumstances.

bjbai reserves the right to change, update, or amend these terms and conditions at any time. In the event of changes:

• Users will be given reasonable notice before significant changes take effect.
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• The date of the latest update will always be displayed at the top of this page.
• A previous version of the terms and conditions can be obtained through support upon request.

13.1 Complaints Process

In the event of any dispute or complaint, please contact our support team first. Most matters are resolved quickly and amicably.

13.2 Resolution Steps

• Step 1: Describe the issue in detail on 24/7 live chat.
• Step 2: Submit a formal complaint by email — [email protected].
• Step 3: bjbai will review your complaint and respond within a reasonable time.

13.3 Final Decision

In disputes regarding game outcomes or technical issues, the review and decision of bjbai's technical team will be considered final.

For any questions or comments regarding these terms and conditions, please contact us: