bjbai Privacy Policy

bjbai ("we", "our") is a trusted online entertainment platform in Bangladesh. This privacy policy explains what information we collect when you use bjbai's website and services, how that information is used, who it may be shared with, and what steps we take to protect your information.

By registering on our platform or using our services, you are considered to have accepted the terms described in this privacy policy. We ask that you read this policy carefully. If you do not agree with any part of this policy, please stop using our services and contact our support team.

This privacy policy is an integral part of bjbai's Terms and Conditions. In the event of any changes, we will update the "Last Updated" date at the top of this page and, where applicable, notify you by email.

bjbai collects various types of information — some you provide directly, and some is collected automatically. Details are described below:

2.1 Information You Provide

• Full name, date of birth, and national ID number (for age verification)
• Mobile number and email address (for communication and account security)
• Password and security questions (stored in encrypted form)
• Financial information — bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Documents required for identity verification (copy of NID, passport, or driving licence)

2.2 Automatically Collected Information

• IP address and device type (desktop, mobile)
• Browser type and version
• Pages you visited and how much time you spent on them
• Referral source (where you came from before reaching our site)
• Gameplay history and betting activity logs
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

At times we may receive transaction confirmation information from our payment processing partners (such as bKash, Nagad, Rocket) to verify your identity and transactions. This information is used solely for security and fraud prevention purposes.

bjbai uses your information for the following purposes:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Processing deposits, withdrawals, and gameplay activity. Your payment information is essential for processing a minimum deposit of ৳300 and a minimum withdrawal of ৳500.
• Age and Identity Verification: Confirming that the platform user is 21 years of age or older.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Promotional Communications: Informing you about bonuses, offers, and updates with your consent.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Complying with applicable laws and regulations.
• Responsible Gaming: To enforce responsible gaming policies and to identify harmful patterns of addiction.
• Platform Improvement: Analysing user experience and improving the quality of our services.

We never sell or transfer your information to third parties for marketing purposes.

bjbai may share your information with the following parties in certain circumstances:

4.1 Service Provider Partners

Our payment processing partners (bKash, Nagad, Rocket, banks) will receive your relevant financial information to complete transactions. These partners operate under their own privacy policies and are contractually bound to protect your information.

Game software providers (including Pragmatic Play, Evolution Gaming, JILI, Spribe) receive the minimum information necessary to manage gameplay sessions.

4.2 Legal Requirements

We may be required to disclose your information in response to legal obligations, court orders, or requests from regulatory authorities. In such cases, we will endeavour to inform you in advance to the greatest extent possible.

4.3 Fraud Prevention

To prevent fraud, money laundering, or misuse of the platform, we may share necessary information with the relevant authorities.

4.4 Business Transfers

In the event of any merger, acquisition, or sale of assets involving bjbai, your information may be transferred to the new entity. However, the terms of this policy will continue to apply.

bjbai uses cookies and similar technologies to improve your browsing experience and maintain the quality of our services. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: For maintaining login sessions and keeping security measures active. Without these, the platform will not function properly.
• Functional Cookies: For remembering your preferences and settings (such as language preference).
• Analytics Cookies: To analyse site traffic and user behaviour — this helps us improve our services.
• Security Cookies: To prevent fraud and unauthorised access.

5.2 Cookie Controls

You can control or block cookies by changing your browser settings. Please note that blocking certain cookies may limit some functionality of our platform.

bjbai has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All communication on the website and app is encrypted.
• Data Encryption: Stored passwords and sensitive information are kept in encrypted form.
• Regular Security Audits: The security of our systems is tested on a regular basis.
• Access Controls: Only authorised staff can access specific information.
• Two-Factor Authentication: An additional layer of security for your account.
• Firewall Protection: To prevent unauthorised external access.

Please note that 100% security on the internet cannot be guaranteed. We therefore advise you to use a strong password and never share your login details with anyone.

We retain your information for as long as it is needed:

• Account Information: For as long as your account is active and for the period required to meet legal obligations after it is closed.
• Financial Transactions: For the period specified under applicable financial laws.
• Gameplay History: For the period required to enforce responsible gaming policies.
• Communication Logs: For the period required for customer service review and dispute resolution.

After the specified period has ended, we securely delete or anonymise your information.

As a user of bjbai, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings; for other cases, please contact our support team.

8.3 Right to Erasure

In certain circumstances you may request that your account and information be deleted. However, if there are legal obligations or pending transactions, immediate deletion may not be possible.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications. You can unsubscribe from our promotional emails at any time.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request within 30 business days.

bjbai is strictly for users aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory at the time of registration. If we become aware that a user is under the age of 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please inform us immediately.

bjbai prioritises responsible gaming. To this end, we analyse your gameplay data in order to identify potentially problematic behaviour at an early stage.

Using this information, we may activate tools such as deposit limits, session limits, or self-exclusion where needed. This is done in your best interest. Learn more about responsible gaming on our responsible gaming page.

We may update this privacy policy from time to time. For significant changes:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to your registered email address where applicable.
• You will be informed about the new policy when you log in to the platform.

If you continue to use our services after any changes, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

If you have any questions, comments, or requests regarding this privacy policy, please contact us through the following:

We will process and respond to your request as quickly as possible, within a maximum of 30 business days.